Privacy Policy

Effective Date: January 16, 2025
Last Updated: 01-01-2026

Steadi (“Steadi,” “we,” “us,” or “our”) is a software platform operated by Itito Strategies LLC. We are committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website and services (the “Services”).

By using Steadi, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information to operate Steadi, provide our Services, and improve the experience for you and your customers.

A) Information You Provide Directly

Name

Email address

Phone number

Business name and details

Billing Information

We do not store full billing card information on Steadi servers.

Payments are processed securely through Stripe, our payment provider.

Customer Data You Upload or Integrate

Steadi may collect and store customer information that you provide or connect through integrations. This may include:

Customer names

Phone numbers

Email addresses

Appointment/service information (if connected)

Other CRM/contact details needed to operate messaging workflows

This customer data is used to send review requests and related business messaging on your behalf.

B) Information Collected Through Integrations

Steadi may integrate with third-party tools (including booking platforms, POS systems, and CRMs). These integrations may automatically pull customer data into Steadi to help deliver the Services.

C) Diagnostic, Login, and Platform Data

We may collect:

Login activity

System performance information

Service usage patterns

Diagnostic data needed to support and improve Steadi

This helps us maintain platform performance and provide support.

2. How We Use Your Information

Steadi uses information for the following purposes:

A) Service Delivery

We use your information to:

Provide access to the Services

Set up and operate review request campaigns

Send SMS and email review requests on your behalf

Respond publicly to customer reviews automatically

Repurpose reviews into social content

Provide ongoing support and account assistance

B) Account Updates & Communication

We may use your contact information to:

Send service notices

Provide product updates

Communicate billing-related or account-related messages

Provide support and onboarding assistance

C) Marketing & Promotions (Steadi to You)

We may send you product announcements, service updates, or marketing communications related to Steadi. You may opt out of marketing messages at any time.

D) Service Improvement

We use diagnostic and usage data to:

Improve platform performance

Improve user experience

Identify system errors

Develop new features

3. Sale of Personal Information

Steadi does not sell, rent, or trade your personal information or your customers’ information to third parties.

4. Third-Party Sharing

Steadi may share information only with trusted service providers when necessary to deliver or improve the Services. These providers are authorized to use your information only for the limited purpose of supporting Steadi.

Primary Third-Party Providers

We use:

GoHighLevel (CRM, workflow automation, messaging tools)

Zapier (integration automation)

Stripe (payment processing)

We may also use other providers to support hosting, email delivery, or platform functionality as required.

5. Payment Processing (Stripe)

Steadi does not store payment card information on its servers. All payment transactions are processed through Stripe.

You can view Stripe’s Privacy Policy here:
https://stripe.com/privacy

6. Messaging and Customer Contact Consent

Steadi enables SMS and email messaging for review requests and related marketing campaigns. You acknowledge and agree that:

You are responsible for ensuring you have legal permission to contact all customer records you upload or integrate into Steadi.

You agree not to upload purchased, scraped, or unauthorized contact lists.

You are responsible for compliance with applicable laws, including messaging laws and privacy laws.

Steadi assumes that customer lists provided by clients have been lawfully collected and authorized for communication.

7. Data Storage and Security

Steadi takes data protection seriously.

Secure Storage

Data is stored securely using trusted third-party platforms such as GoHighLevel and cloud-based infrastructure with appropriate safeguards.

Security Measures

We use administrative, technical, and physical security measures such as:

encrypted connections (where applicable)

access controls

secure authentication procedures

However, no online service can guarantee complete security. You acknowledge that internet transmission and digital storage have inherent risks.

8. Cookies and Tracking Technologies

Steadi may use cookies and similar tracking technologies for website functionality and performance.

Cookies May Be Used For:

website functionality

improving user experience

analytics and performance monitoring

You may disable cookies through your browser settings, but doing so may affect site functionality.

9. Analytics

Steadi may use analytics tools (such as Google Analytics) to understand website usage and improve service performance.

Analytics may include information such as:

page visits

session activity

general usage behavior

Steadi does not use analytics tools to collect sensitive personal information, and we do not collect IP tracking for analytics purposes.

10. Data Retention

Steadi retains personal and customer data only as long as necessary to:

provide the Services

comply with legal obligations

resolve disputes

enforce agreements

After Termination

After your account is canceled or terminated, Steadi retains your data for 30 days, after which it may be permanently deleted.

11. Your Privacy Rights

You have the right to request:

Access to your personal data

Correction of inaccurate data

Deletion of your personal data (subject to legal retention requirements)

Opt-out of non-essential communications

To exercise any of these rights, contact:
[email protected]

We will respond within a reasonable timeframe.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are made, the “Effective Date” and/or “Last Updated” date will be revised.

Continued use of Steadi after changes means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or your data rights, contact:

Email: [email protected]

Company: Itito Strategies LLC (operator of Steadi)

14. Introduction

Steadi (operated by Itito Strategies LLC) (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS marketing, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

15. Information We Collect

Contact information

We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments, request information, or otherwise provide it to us.

Communications data

If you opt in, we collect your messaging preferences and maintain records of consent and opt out activity related to SMS and email communications.

Usage and device information

We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.

Appointment and service data

If you schedule appointments or use our services, we may collect details associated with those interactions.

16. How We Use Your Information

We use your information to:

Provide requested services and customer support

Send appointment confirmations and reminders

Send SMS and email communications that you have explicitly consented to receive

Improve our website and marketing performance using analytics

Maintain compliance records related to consent and opt outs

Protect our business and users, including fraud and security monitoring

17. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

18. How We Share Your Information

We do not sell your personal information. We do not share mobile phone numbers, SMS opt in data, or consent information with third parties or affiliates for marketing or promotional purposes. We may share information only in the following limited circumstances:

Service providers

We may share information with trusted vendors who help us deliver services, such as SMS and email delivery, customer support tools, scheduling tools, and analytics providers. These providers may only use information to perform services on our behalf.

Legal and safety

We may disclose information if required by law or to protect the rights, safety, and security of Steadi (operated by Itito Strategies LLC), our users, or others.

Business transfers

If Steadi (operated by Itito Strategies LLC) is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.

Third party sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

19. Your Choices

SMS opt out

You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages unless you opt back in.

Email opt out

You can unsubscribe from marketing emails by clicking the unsubscribe link in the email.

Access and correction.

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.

20. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

21. Children’s Privacy

Our services are not intended for children under 13 and we do not knowingly collect personal information from children.

22. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new Last Updated date.

23. Contact Us

If you have questions about this Privacy Policy, contact:

Steadi (operated by Itito Strategies LLC)
Email: [email protected]