How to Get Customers to Actually Leave Google Reviews For Your Medical Spa Business
TL;DR: Most businesses struggle to get consistent Google reviews not because customers won't help, but because generic review requests get ignored and follow ups never happen.
This article breaks down the 4 elements of effective review requests (timing, personalization, simplicity, and follow up) and why review software fails when it requires you to remember to use it.
Steadi solves this with personalized images that include the customer's name, automatic follow ups, and a meal donations for every review. All this running in the background while you focus on running your business.
Most business owners know they need more Google reviews. The question isn't whether reviews matter it's how to actually get them.
You've probably tried asking. Maybe you even bought software to help. But the reviews still don't come in consistently.
Here's why and what actually works.
Why Customers Don't Leave Reviews
It's not that customers don't want to help you. It's that leaving a review requires effort, and most people are busy.
When you ask in person, they forget by the time they get to their car. When you send a generic text, it looks like spam. When there's no follow up, the moment passes.
The real problem isn't getting customers to say yes. It's getting them to follow through.
The 4 Elements That Actually Works
If you want customers to leave reviews consistently, your system needs four things:
1. Timing
Ask when the experience is fresh right after service, or within 24 hours. Wait too long and the moment is gone.
2. Personalization
Generic requests get ignored. Customers need to know the message is actually from you, not a random number or automated system.
3. Simplicity
If it takes more than one click, most people won't do it. The easier you make it, the more reviews you get.
4. Follow Up
Most customers need a reminder. A single follow up can double your response rate, but it has to happen consistently or it won't be effective at all.
The Old Way: Manual Requests
Some businesses still ask in person or send texts manually. This works until it doesn't.
Staff forgets. Owners get busy. Requests stop going out. Reviews dry up.
Manual systems fail because they depend on someone remembering to do it every single time.
Review Software That Doesn't Get Used
Most review platforms give you a dashboard, templates, and automation options.
But here's what happens:
You set it up once
It sits there
You forget to log in
Staff doesn't use it
Reviews still don't come in
The problem isn't the tool. It's that tools require you to use them.
And when you're running a business, there's always something more urgent.
What Actually Gets Reviews
The businesses that get consistent reviews do two things:
Make it personal so customers recognize the request and trust it
Automate it completely so it happens whether you remember or not
Chelsea runs two med spa locations in Michigan.
Before Steadi, she had review software. It sent texts from a random number. No logo. No photo. Just a link. Customers ignored it.
With Steadi, every request includes her company's photo. Customers know it's from Gotox before they even open the message.
She tells patients as they leave: "You'll get a text with our picture just click and leave us a review."
Now they actually do it.
Chelsea's result: "It has made it so much easier for our company to actually capture those Google reviews. We have seen a boost in our status on Google."
Jenny's business started getting reviews immediately.
Week one, a couple of people responded. Week two, business increased.
Jenny's result: "It's because of the reviews that people are seeing when they Google something. I'm at the top of the list."
Devin runs Detroit Doo Disposal.
He needed more reviews to compete locally. Steadi automated the requests and turned every new review into a social media post.
Devin's result: "They've helped my rankings go up for my GBP. They make posts every time we get a new review and they're very professional."
The Two Things That Make This Work
The Personalized Image
Every review request includes a personalized image with the end customers name on it.
Customers see your brand, you, and their name when they open the message. It doesn't look like spam. It looks like it's from you because it is.
This one change makes customers far more likely to click the link, follow through, and leave a review.
The Meal Donation
When a customer leaves a review, a meal gets donated to charity.
This does two things:
It gives customers another reason to follow through
It connects your business to a good cause
The Three Things That Happen When You Get Consistent Reviews
1. You Build Trust
Customers read reviews before they choose any local business. More reviews = more trust = more customers picking you.
2. You Rank Higher on Google
Google looks at review volume and recency when ranking local businesses. Consistent reviews improve your visibility.
3. You Convert More
When someone searches for your service and sees 50+ recent reviews, they call you instead of your competitor with 12 old ones. A bit of an exaggeration but nonetheless pretty accurate haha.
Reviews don't just help you get found. They help you get chosen.
Why You Might Be Struggling To Be Consistent
It's not that you don't know reviews matter. It's that consistency is hard.
You forget to ask. Staff forgets. Requests stop going out. Months pass without new reviews.
Then you remember, send a bunch of requests, get a few reviews, and the cycle repeats.
Inconsistent reviews = inconsistent trust = lost customers.
Steadi's Difference: Consistency Without Effort
Steadi runs in the background. No dashboard to log into. No templates to update. No staff training required.
Review requests go out automatically after every service, personalized with your image, timed perfectly, followed up smartly.
Responses get written. Reviews get turned into social posts. Meal donations get sent to a charity.
You don't do any of it. It just happens. That's the difference between a tool and a system. Tools require you to use them. Systems run for you.
Want To Use Steadi?
If you want customers to leave reviews, you need two things:
Personalization that makes them trust the request
Automation that makes it happen every time
Steadi delivers both.
Most businesses don't fail because they're bad. They fail because they stop doing the small things that work.
Steadi makes sure you never stop getting reviews.
If you want to get started using Steadi book a call with me and i'll personally help you get onboarded and on your way to dominating and winning more customers in your local area.
