How to Get Customers to Actually Leave Google Reviews For Your Medical Spa Business

December 30, 2025•6 min read

TL;DR: Most businesses struggle to get consistent Google reviews not because customers won't help, but because generic review requests get ignored and follow ups never happen.

This article breaks down the 4 elements of effective review requests (timing, personalization, simplicity, and follow up) and why review software fails when it requires you to remember to use it.

Steadi solves this with personalized images that include the customer's name, automatic follow ups, and a meal donations for every review. All this running in the background while you focus on running your business.

Most business owners know they need more Google reviews. The question isn't whether reviews matter it's how to actually get them.

You've probably tried asking. Maybe you even bought software to help. But the reviews still don't come in consistently.

Here's why and what actually works.

Why Customers Don't Leave Reviews

It's not that customers don't want to help you. It's that leaving a review requires effort, and most people are busy.

When you ask in person, they forget by the time they get to their car. When you send a generic text, it looks like spam. When there's no follow up, the moment passes.

The real problem isn't getting customers to say yes. It's getting them to follow through.

The 4 Elements That Actually Works

If you want customers to leave reviews consistently, your system needs four things:

1. Timing
Ask when the experience is fresh right after service, or within 24 hours. Wait too long and the moment is gone.

2. Personalization
Generic requests get ignored. Customers need to know the message is actually from you, not a random number or automated system.

3. Simplicity
If it takes more than one click, most people won't do it. The easier you make it, the more reviews you get.

4. Follow Up
Most customers need a reminder. A single follow up can double your response rate, but it has to happen consistently or it won't be effective at all.

The Old Way: Manual Requests

Some businesses still ask in person or send texts manually. This works until it doesn't.

Staff forgets. Owners get busy. Requests stop going out. Reviews dry up.

Manual systems fail because they depend on someone remembering to do it every single time.

Review Software That Doesn't Get Used

Most review platforms give you a dashboard, templates, and automation options.

But here's what happens:

You set it up once
It sits there
You forget to log in
Staff doesn't use it
Reviews still don't come in

The problem isn't the tool. It's that tools require you to use them.

And when you're running a business, there's always something more urgent.

What Actually Gets Reviews

The businesses that get consistent reviews do two things:

Make it personal so customers recognize the request and trust it
Automate it completely so it happens whether you remember or not

Chelsea runs two med spa locations in Michigan.

Before Steadi, she had review software. It sent texts from a random number. No logo. No photo. Just a link. Customers ignored it.

With Steadi, every request includes her company's photo. Customers know it's from Gotox before they even open the message.

She tells patients as they leave: "You'll get a text with our picture just click and leave us a review."

Now they actually do it.

Chelsea's result: "It has made it so much easier for our company to actually capture those Google reviews. We have seen a boost in our status on Google."

Jenny's business started getting reviews immediately.

Week one, a couple of people responded. Week two, business increased.

Jenny's result: "It's because of the reviews that people are seeing when they Google something. I'm at the top of the list."

Devin runs Detroit Doo Disposal.

He needed more reviews to compete locally. Steadi automated the requests and turned every new review into a social media post.

Devin's result: "They've helped my rankings go up for my GBP. They make posts every time we get a new review and they're very professional."

The Two Things That Make This Work

The Personalized Image

Every review request includes a personalized image with the end customers name on it.

Customers see your brand, you, and their name when they open the message. It doesn't look like spam. It looks like it's from you because it is.

This one change makes customers far more likely to click the link, follow through, and leave a review.

The Meal Donation

When a customer leaves a review, a meal gets donated to charity.

This does two things:

It gives customers another reason to follow through
It connects your business to a good cause

The Three Things That Happen When You Get Consistent Reviews

1. You Build Trust
Customers read reviews before they choose any local business. More reviews = more trust = more customers picking you.

2. You Rank Higher on Google
Google looks at review volume and recency when ranking local businesses. Consistent reviews improve your visibility.

3. You Convert More
When someone searches for your service and sees 50+ recent reviews, they call you instead of your competitor with 12 old ones. A bit of an exaggeration but nonetheless pretty accurate haha.

Reviews don't just help you get found. They help you get chosen.

Why You Might Be Struggling To Be Consistent

It's not that you don't know reviews matter. It's that consistency is hard.

You forget to ask. Staff forgets. Requests stop going out. Months pass without new reviews.

Then you remember, send a bunch of requests, get a few reviews, and the cycle repeats.

Inconsistent reviews = inconsistent trust = lost customers.

Steadi's Difference: Consistency Without Effort

Steadi runs in the background. No dashboard to log into. No templates to update. No staff training required.

Review requests go out automatically after every service, personalized with your image, timed perfectly, followed up smartly.

Responses get written. Reviews get turned into social posts. Meal donations get sent to a charity.

You don't do any of it. It just happens. That's the difference between a tool and a system. Tools require you to use them. Systems run for you.

Want To Use Steadi?

If you want customers to leave reviews, you need two things:

Personalization that makes them trust the request
Automation that makes it happen every time

Steadi delivers both.

Most businesses don't fail because they're bad. They fail because they stop doing the small things that work.

Steadi makes sure you never stop getting reviews.

If you want to get started using Steadi book a call with me and i'll personally help you get onboarded and on your way to dominating and winning more customers in your local area.

Kelly Itito

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Common Questions.

How does Steadi work?

We handle your Google reviews from start to finish automatically. Steadi sends review requests by text and email using personalized images that include each customer’s name. When a review comes in, we respond to it for you. Then we turn your 5 star reviews into social media posts that we create and publish on your behalf. Best of all, Steadi fits into your current workflow, so you don’t have to change a thing.

How does Steadi handle customer data and privacy?

We take customer data privacy seriously and follow strict security standards. Your customer information is only used to send review requests on your behalf and nothing else. We never sell or share customer data with anyone.

Can Steadi integrate with my CRM system?

Most likely yes. We integrate with over 6,000 apps, making it easy to connect Steadi to your existing setup. Our goal is to run quietly in the background, so you don’t have to change a thing.

How do we handle recurring services?

If you serve the same customers often, requesting a review after every visit can start to feel repetitive. That’s why Steadi includes a 30 day cool down. If Joe receives a review request but doesn’t leave a review, he won’t be contacted again for at least 30 days. After that, if he returns for another service, he can receive a new request without feeling spammed.

How do reviews affect customer decisions?

Reviews are one of the strongest trust signals for local businesses. Most customers read reviews before choosing where to go, and positive feedback reassures them that your business is reliable and worth selecting. Reviews also improve your visibility on Google, helping you rank higher and stand out from competitors. The more trusted you appear, the more often customers choose you.

How do online reviews impact my ranking on Google?

Positive reviews signal to Google that your business is reliable and trusted, which can help you appear higher in search results. Consistently responding to reviews strengthens that signal even more.

What happens if I don’t manage my reviews?

Not responding to reviews means you’re missing easy chances to build trust and win new customers. Replying shows you value feedback and helps turn positive experiences into more business.

Are there any hidden fees associated with Steadi?

We’re always transparent about pricing. The only additional cost is the small fee for text and email delivery, which we disclose upfront. To keep our plans simple and offer free trials, we pass those messaging costs to you at cost. we don’t profit from them. For most clients, it’s typically under $10 per month, depending on message volume, and it’s considered a reasonable, unavoidable expense.

Can you keep bad reviews from being posted?

No we don’t block or filter reviews. That’s against Google’s policy. What we do is help you proactively ask the right customers at the right time, increasing the likelihood of positive reviews. Steadi exists because most customers are happy but they just don’t leave reviews unless they’re asked. The small number of unhappy customers will leave feedback whether you ask or not. We make it easy to collect reviews from the many satisfied customers you already serve.