Case Study: How Gotox Med Spa In Wyandotte, Michigan Gained 71 Google Reviews in 30 Days While Also Booking More Clients.

November 25, 2025•4 min read

TL;DR: Gotox Med Spa in Wyandotte, Michigan went from 207 to 278 Google reviews in just one month using an automated system that sends personalized review requests. The result? Improved Google rankings, more customers finding them online, and zero extra work for their team.

When you're running a busy med spa with two locations, time is your most precious resource.

For Gotox in Wyandotte, Michigan, finding a way to consistently collect Google reviews and attract more customers seemed nearly impossible until they discovered a solution that changed everything.

No Time, But Big Goals

Like many small businesses, Gotox faced a common struggle. They knew Google reviews were crucial for attracting new clients and ranking higher in local search, but they simply didn't have the bandwidth to manage a consistent review collection process.

Their previous system sent generic text messages from a random number that patients often ignored or dismissed as spam.

This resulted in stagnant review growth, lower visibility on Google, and missed opportunities to attract new clients searching for med spa services in their area.

They needed a solution that would help them compete with other med spas, rank higher on Google, and ultimately book more appointments without adding work to their already full plates.

The Solution: Automated Reviews That Actually Work

When Gotox partnered with Steadi, they found a system that addressed their need to grow their online presence and attract more customers. Here's what made the difference.

Personalized, Recognizable Messages

Instead of anonymous texts from a random number, clients now receive personalized review requests with Gotox's logo and team photo immediately visible with the customer's name on the photo.

The team simply tells clients as they're leaving, "You'll get a text from us with our picture." This simple personal touch dramatically increased response rates.

Automated Workflow

The system automatically sends review requests after client appointments, then follows up without any manual effort from the Gotox team.

This freed them from the constant task of remembering to ask for reviews while ensuring no client fell through the cracks.

Built-in Charitable Giving

As a bonus, Steadi includes charitable giving in the process. For every review collected, a contribution is made to a local charity.

For Gotox, this was Downriver Foster Closet, an organization right next door that they were already planning to support.

71 Reviews in Just One Month And the Business Impact

The numbers speak for themselves. Gotox went from 207 Google reviews to 278 reviews in a single month. That's 71 new reviews in 30 days.

But the real impact went beyond just new reviews, it helped them get a:

Higher Google Rankings – They climbed higher in local search results, making them more visible when potential patients search for "med spa near me" or "Botox in Wyandotte"

More Customer Discovery – More people are finding Gotox online organically, which means more appointment requests without spending on ads

Competitive Advantage – With 278 reviews, they stand out against competitors who have fewer reviews and lower visibility

all without zero extra work because they accomplished all of this without adding tasks to their already full plates.

More Reviews = More Customers

What makes Gotox's story particularly compelling is how a simple automated system transformed their ability to attract new clients.

They didn't have to choose between running their business and growing their online presence. They got both in a way that required no ongoing effort from their team.

More reviews → Higher Google ranking → More visibility → More clients finding you → More bookings

For small businesses struggling with similar challenges, Gotox's experience offers an important lesson.

The right tools don't just solve problems, they help you win more clients and grow your business on autopilot.

When your review collection process runs automatically and consistently, your calendar fills up while you focus on delivering great service.

Ready to Book More Customers From Google?

Is your business struggling to collect Google reviews consistently?

Do you want to rank higher on Google and attract more customers without the manual work?

Start your free 14-day trial today and see how easy it is to collect more Google reviews. Just set it up, forget about it, and watch the reviews, and clients, start rolling in.

Kelly Itito

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Common Questions.

How does Steadi work?

We handle your Google reviews from start to finish automatically. Steadi sends review requests by text and email using personalized images that include each customer’s name. When a review comes in, we respond to it for you. Then we turn your 5 star reviews into social media posts that we create and publish on your behalf. Best of all, Steadi fits into your current workflow, so you don’t have to change a thing.

How does Steadi handle customer data and privacy?

We take customer data privacy seriously and follow strict security standards. Your customer information is only used to send review requests on your behalf and nothing else. We never sell or share customer data with anyone.

Can Steadi integrate with my CRM system?

Most likely yes. We integrate with over 6,000 apps, making it easy to connect Steadi to your existing setup. Our goal is to run quietly in the background, so you don’t have to change a thing.

How do we handle recurring services?

If you serve the same customers often, requesting a review after every visit can start to feel repetitive. That’s why Steadi includes a 30 day cool down. If Joe receives a review request but doesn’t leave a review, he won’t be contacted again for at least 30 days. After that, if he returns for another service, he can receive a new request without feeling spammed.

How do reviews affect customer decisions?

Reviews are one of the strongest trust signals for local businesses. Most customers read reviews before choosing where to go, and positive feedback reassures them that your business is reliable and worth selecting. Reviews also improve your visibility on Google, helping you rank higher and stand out from competitors. The more trusted you appear, the more often customers choose you.

How do online reviews impact my ranking on Google?

Positive reviews signal to Google that your business is reliable and trusted, which can help you appear higher in search results. Consistently responding to reviews strengthens that signal even more.

What happens if I don’t manage my reviews?

Not responding to reviews means you’re missing easy chances to build trust and win new customers. Replying shows you value feedback and helps turn positive experiences into more business.

Are there any hidden fees associated with Steadi?

We’re always transparent about pricing. The only additional cost is the small fee for text and email delivery, which we disclose upfront. To keep our plans simple and offer free trials, we pass those messaging costs to you at cost. we don’t profit from them. For most clients, it’s typically under $10 per month, depending on message volume, and it’s considered a reasonable, unavoidable expense.

Can you keep bad reviews from being posted?

No we don’t block or filter reviews. That’s against Google’s policy. What we do is help you proactively ask the right customers at the right time, increasing the likelihood of positive reviews. Steadi exists because most customers are happy but they just don’t leave reviews unless they’re asked. The small number of unhappy customers will leave feedback whether you ask or not. We make it easy to collect reviews from the many satisfied customers you already serve.