How Gotox Med Spa Gained 71 Google Reviews in 30 Days While Supporting Their Local Community
TL;DR: Gotox Med Spa in Wyandotte, Michigan went from 207 to 278 Google reviews in just one month using an automated system that sends personalized review requests with their logo and donates to a local charity for every review collected. The result, an improved Google rankings, consistent community impact, and zero extra work for their team.
When you’re running a busy med spa with two locations, time is your most precious resource. For Gotox in Wyandotte, Michigan, finding a way to consistently collect Google reviews while staying true to their values seemed nearly impossible until they discovered a solution that changed everything.
No Time, But Big Goals
Like many small businesses, Gotox faced a common struggle. They knew Google reviews were crucial for attracting new clients, but they simply didn’t have the bandwidth to manage a consistent review collection process.
Their previous system sent generic text messages from random numbers that patients often ignored or dismissed as spam.
But there was another problem. Gotox deeply valued community engagement and wanted to give back locally.
They needed a solution that wouldn’t just solve their review collection challenges, but would align with their company’s mission to support their community.
The solution was an automated reviews process that felt personal. When Gotox partnered with Steadi, they found a system that addressed both their practical needs and their values. Here’s what made the difference.
Personalized, Recognizable Messages
Instead of anonymous texts from random numbers, patients now receive personalized review requests with Gotox’s logo and team photo immediately visible with the customers name on the photo.
The team simply tells patients as they’re leaving, “You’ll get a text from us with our picture.” This simple personal touch dramatically increased response rates.
Automated Workflow
The system automatically sends review requests after patient appointments, then follows up without any manual effort from the Gotox team.
This freed them from the constant task of remembering to ask for reviews while ensuring no patient fell through the cracks.
Built in Charitable Giving
Here’s where Steadi truly stood out, for every review collected a contribution is made to a local charity. For Gotox, this was Downriver Foster Closet, an organization right next door that they were already planning to support. Steadi handles the entire process, tracking contributions and making donations in Gotox’s name.
71 Reviews in Just One Month
The numbers speak for themselves. Gotox went from 207 Google reviews to 278 reviews in a single month. That’s 71 new reviews in 30 days. But the impact went beyond just numbers.
Their Google ranking improved, making them more visible to potential patients searching for med spa services in and around Wyandotte.
They strengthened their community presence by consistently supporting Downriver Foster Closet, and perhaps most importantly, they accomplished all of this without adding work to their already full plates.
When Business Goals and Values Align
What makes Gotox’s story particularly compelling is how they found a solution that didn’t ask them to choose between business growth and community impact. They got both and in a way that felt authentic to who they are as a company.
For small businesses struggling with similar challenges, Gotox’s experience offers an important lesson. The right tools don’t just solve problems they simplify and amplify what you already care about.
When your review collection process reflects your values and makes life easier for both your team and your customers, everyone wins.
Is your business struggling to collect Google reviews consistently? Are you looking for ways to give back to your community while growing your online presence on Google?
Start your free 14-day trial today and see how easy it is to collect more Google reviews. Just set it up, forget about it, and watch the reviews start rolling in.
